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FAQ
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FAQ


🏭About the Company

1. What does Shandong Jinyuhang Machinery manufacture?

We manufacture compact construction machinery and outdoor power equipment, including:

  • Mini excavators (0.7 t – 3 t operating weight)
  • Skid steer loaders and compact track loaders
  • Compact wheel loaders
  • Remote-controlled and walk-behind lawn mowers
  • Folding container houses (supplementary product line)

All machines are designed for European, Middle Eastern, Central Asian and Southeast Asian working conditions.

2. Where is your factory? Can I visit it before ordering?

Our factory is located in Xinbinxiang Industrial Park, Rencheng District, Jining, Shandong Province, China. Buyer visits are welcome — please contact our sales team at least 7 days in advance so we can arrange the on-site agenda, translator, and pickup from Jining Airport or Jinan Yao Airport.

3. Do you offer OEM / ODM and private-label programs?

Yes. Jinyuhang supports both OEM and ODM:

  • OEM: your logo, colour scheme and decal design applied to our standard models.
  • ODM: specification packages tailored to your local market (e.g. emission tier, hydraulic flow rate, tyre type, cabin configuration).
  • MOQ for custom branding starts from 5 units. Tooling for new colour schemes is a one-off cost shared with the customer.
4. How many years of export experience do you have?

We have been exporting construction machinery for over 10 years, shipping regularly to Europe, the Middle East, Central Asia, Southeast Asia and Russia. Our brand JYH is registered in our main overseas markets.

🔧Products & Specifications

5. How do I choose between your mini excavator models?

Use operating weight as the starting point:

  • 0.7 – 1.2 t: narrow access, landscaping, indoor demolition.
  • 1.5 – 2.0 t: the most popular all-rounder — gardening, rental fleets, utility trenching.
  • 2.5 – 3.0 t: light construction, small foundation work, farms.

If you tell us your typical job site (doorway width, lifting requirement, attachment type), our team will recommend the closest match.

6. Which engine brands do you fit?

We work with ZONGSHENG, LONCIN and Kubota engines depending on the model tier. For EU and EPA-regulated markets we offer engines with the corresponding emission certificates. Customer-specified engine brands can be accommodated for ODM orders.

7. Are your machines CE certified?

Yes. All JYH products exported to the EU are supplied with a Declaration of Conformity and the CE marking visible on the serial plate. Certificates are issued per model and per production batch.

8. What attachments are compatible with your skid steer loader?

Our skid steer loaders use the universal Bobcat-style quick-coupler, compatible with buckets, pallet forks, augers, hydraulic breakers, grapples, snow blowers, brush cutters and more. Auxiliary hydraulic lines are standard on the loader.

9. Do you provide product manuals and parts catalogues in English?

Yes — every machine ships with an English operator manual, parts list and wiring diagram. Russian and Spanish manuals are available on request at no extra cost.

📋Orders & MOQ

10. What is your minimum order quantity (MOQ)?

1 unit for standard catalogue models in stock. Mixed-container orders across different models are welcome. Custom-branded orders start from 5 units per SKU.

11. How long is the lead time for bulk orders?

Typical production lead times:

  • Standard model in production: 15 – 25 working days
  • Custom colour / decals: +5 working days
  • Fully bespoke ODM configuration: 30 – 45 working days

Lead time is confirmed in the Proforma Invoice after deposit receipt.

12. How can I get a quotation?

Send us the following by email or WhatsApp and we will reply within 12 hours on business days:

  • Target model (or job description)
  • Quantity and destination country / port
  • Required attachments
  • Preferred shipping term (EXW / FOB / CIF / DDP)

Email: [email protected]  ·  Phone / WhatsApp: +86 186-5379-3892

13. What payment terms do you accept?

Standard terms:

  • T/T: 30% deposit, 70% balance against copy of B/L.
  • L/C at sight for orders above USD 50,000.
  • Small sample orders can be paid in full upfront.

We do not request unusual payment methods. Our banking details are always on a PI signed by both parties.

🚢Shipping & Logistics

14. What shipping terms do you offer?

We quote under EXW, FOB Qingdao / Tianjin, CIF and DDP. DDP is available to most European and Middle Eastern destinations through our long-term freight forwarders.

15. How many units fit in one container?

Approximate loading capacity:

  • 20GP: 4 – 6 mini excavators (1 – 1.5 t class)
  • 40HQ: 10 – 14 mini excavators (1 – 1.5 t class)
  • Skid steer loaders and wheel loaders: 3 – 4 units per 40HQ

Final loading plan is shared for your confirmation before container dispatch.

16. Can you arrange door-to-door delivery?

Yes. DDP quotes include customs clearance, duties and final truck delivery to your warehouse. Average transit time is 25 – 35 days from Jining to most European ports and 15 – 25 days to Middle East / Southeast Asia.

🛡️Quality Control & After-Sales

17. What quality control steps do you follow before shipment?

Every machine goes through a 5-stage QC protocol:

  • Incoming parts inspection
  • In-process assembly check
  • Hydraulic & electrical system pressure test
  • No-load and loaded trial run on the test yard
  • Pre-shipment cosmetic inspection + photos / video sent to the buyer
18. What is the warranty period and what does it cover?

Standard warranty is 12 months from the date of B/L or 1,000 operating hours, whichever comes first. It covers manufacturing defects on the engine, hydraulic system, transmission and electrical components. Wear parts (filters, blades, belts, tyres) and damage caused by misuse are excluded.

19. How do you supply spare parts?

Every machine ships with a recommended spare-parts kit. Subsequent orders can be sent by air (3 – 7 days) or by sea together with your next container. We keep the full BOM of every shipped model for at least 5 years.

20. Do you provide operator training or technical support?

Yes. We provide:

  • Free English operation & maintenance video for each model
  • Online video-call technical support via WhatsApp / WeChat
  • Optional on-site engineer dispatch for bulk orders (cost shared)
21. What if a machine arrives damaged?

Photograph the damage on the unopened packaging before signing the B/L — we will file a claim with the insurer and arrange replacement parts or compensation. For CIF / DDP shipments our forwarder handles the carrier claim; for FOB the buyer files with the carrier.

Didn’t find your answer?

Send us your target model, quantity and destination port — our sales team replies within 12 hours on business days.

Get a Quote
Email: [email protected]

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